Website TECH Support & Maintenance

Maintenance. The word is synonymous with HEALTH—whether it’s the health of your car, household appliance, or your anatomy. Equally important is technology maintenance—cell phone, tablet, desktop, AND your business website.

You’re probably well aware of the system updates on your phone or computer. Sometimes everything runs smoothly and you’re free to enjoy the new emojis available in your text editor. But sometimes you end up spending the day searching Google for answers to why your phone isn’t connecting or why Microsoft Word won’t open on your laptop.

Website updates are no different. Not only can undetected problems create a poor user experience, they can also affect site security… AND your Google ranking!

Why is Website Technical Support & Maintenance Important?

Just like your car needs regular oil changes to keep it running smoothly, your website needs regular updates to ensure proper functionality and maintain a level of security.

These updates are also an essential aspect of technical SEO. This means along with (content) keywords, physical location, domain, etc., search engines are indexing your site based on functionality. In fact, Google has announced that as of June 2021, the minimum threshold for all Core Web Vitals must be met in order to benefit from the associated ranking signal.

Technical Support/Maintenance Services

In the past, plugin/technology updates were generally required after a WordPress (platform) update, which is typically every 120-days. However, as technology advances, we are experiencing the need for increased, more advanced website security as well as more frequent system and “plugin” updates.

In early 2021, Small Details is implementing a multi-level “Website Performance & Maintenance” plan based on the size and complexity of each website as well as the needs dictated by each individual client. ALL levels of service will include:

• Site administrative audit—performance and security scans
• System, plugin, and THEME updates and troubleshooting
• Site back-ups (which are essential in this industry!)

In addition, we offer “off-hour” site monitoring (nights and weekends) and SUPPORT, as well as “Performance” Reporting showing details pertaining to the HEALTH of your website. We also offer Google Analytics Reporting for a comprehensive look at your ever-important site statistics.